Terms of Delivery
Delivery Times
Orders are shipped normally within 1-2 business days of purchase. ”Special order” items that are not in stock at the time of the purchase (indicated by the yellow ball in our webshop) are shipped within 10-20 business days. Placing orders outside the EU is not possible at the moment.
Estimated delivery times (excluding orders with ”special order” items):
- Finland 1-2 business days
- Estonia, Latvia, Lithuania, Sweden 2-4 business days
- Other EU countries 3-8 business days
Delivery Methods
Domestic deliveries: Orders are shipped via Matkahuolto and Posti
International delivery methods:
- GLS parcel (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark,Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia,Sweden and Spain)
- Posti Parcel Connect (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Germany, Hungary, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia and Spain)
- Posti Express Business Day (for business customers - Estonia, Latvia, Lithuania and Sweden)
- Posti Postal Parcel Baltics (Estonia, Latvia and Lithuania)
- Posti/Bring PickUp Parcel (Denmark and Sweden)
- Posti/Bring Home Parcel (Denmark and Sweden)
- PostNord MyPack Collect (Denmark and Sweden)
- PostNord MyPack Home (Denmark and Sweden)
Delivery Costs
- Deliveries within Finland 4,90-18€ (depending on the payment and delivery methods)
- GLS Parcel 10€
- Posti Parcel Connect 10 €
- Posti Postal Parcel Baltics 10 €
- Posti/Bring PickUp Parcel 10 €
- Posti/Bring Home Parcel 15 €
- PostNord MyPack Collect 10 €
- PostNord MyPack Home 15 €
- Posti Express Business Day 15 €
Refunds and exchanges
The customers have the right to return or exchange purchased products within 30 days of the delivery. If you would like to make a return, please contact us first at [email protected].
The return is possible if the item has not been used and both the product and its package are in the original condition. Please repackage the product carefully in its original (or equivalent) shipping box and add the filled return form to the shipment. Please note that the following products are not eligible for return: - hygiene and health products (such as face masks and ear plugs) - custom products made specifically for the customer (e.g. power reduction kits, brake hose sets) The rights to return electric products are limited.
If there has been an error in the order on our behalf or a product turns out to be defective, we will refund the shipping costs of the return. In other cases the return/exchange will be at customer's expense.
Cancelled and returned orders will be refunded within 30 days.
Returns step-by-step
• Send an email to: [email protected]
• Pack the products well and enclose the information on how you wish for us to act. In other words tell us who is returning/exchanging and what. Include a filled copy of the return form.
• Send the package (as a regular parcel delivery) to:
Storm Motor Oy / Returns & Exchanges
Lukkosepänkatu 4
20320 Turku
FINLAND
Tel. +358 75 326 5000
